Data-deletion instructions
You may ask The House – Koh Tao to delete eligible personal information connected with your stay or use of the guest service.
Send your request
Email thehousekohtao@gmail.com with the subject Data deletion request.
Information that helps us find the correct record
- Your full name as used for the booking.
- Your approximate check-in and checkout dates.
- Your room number, if known.
- The booking platform or direct-booking method.
- A safe email address where we can respond.
Do not email a password, booking confirmation code, key code, passport image or payment-card information.
Verification and processing
We may ask for limited additional information through a safe channel to confirm that the request relates to you. After verification, we will delete eligible information and confirm the outcome. Some reservation, accommodation-registration, security or dispute records may need to be retained when required by law or reasonably necessary to protect guests and the property.
Automatic deletion already in place
- Passport files are automatically deleted no later than 14 days after upload and may be removed sooner after processing.
- Concierge interactions, feedback, operational alerts and optional maintenance images are normally retained for 30 days or less.
- Short conversation context kept in the browser ends with the browser session.
See the Privacy Policy for more detail.