Terms of Use
These terms apply when you use The House – Koh Tao digital guest guide, secure registration and AI Concierge.
Using the service
The service is provided for current and prospective guests of The House. Please provide accurate information, use protected links only for the booked room and do not attempt to access another guest’s information or interfere with the service.
Guest registration and protected access
Non-Thai overnight guests must provide the information needed for required accommodation registration. Thai nationals are exempt from that passport-registration flow. When a reservation is declared Thai-only, one Thai ID-card image may be required to verify that declaration. Protected room information is available only after the applicable stay and registration checks are complete. Do not share private room links, confirmation details or protected access information.
AI Concierge
The AI Concierge provides practical answers from approved House information and can route requests to the relevant team. It may occasionally misunderstand a question or provide incomplete information. Confirm anything safety-critical, time-sensitive or personally important with a human. The concierge cannot independently authorize protected access.
Bookings and third-party services
The House may help coordinate activities, transport or other services. Availability can change, and the service provider’s own safety requirements, eligibility rules, cancellation terms and charges may apply. Ask the House Concierge when you need current details or assistance.
Emergencies
The guest guide and AI Concierge are not emergency services. For an immediate local emergency, contact Koh Tao Rescue first or Thailand’s medical emergency service on 1669. The system does not automatically call emergency services for you.
House rules, fees and availability
Guests remain responsible for the booking terms, House rules and clearly communicated charges that apply to their stay. The service may be updated, interrupted or temporarily unavailable. If a digital feature is unavailable, contact the House team for assistance.
Responsibility
We take reasonable care to keep operational information accurate and the service secure. To the extent permitted by applicable law, The House is not responsible for losses caused by information a guest entered incorrectly, misuse of protected access, third-party service changes or circumstances outside reasonable control. Nothing here limits rights that cannot lawfully be limited.
Privacy and contact
Read the Privacy Policy and data-deletion instructions. Questions may be sent to thehousekohtao@gmail.com.